This is an archive of the 2013 version of ocTEL.

Webinar Help

As part of the ocTEL course we are running weekly webinars on Wednesdays, starting on 10 April. Webinars will usually start at 12:30pm (BST). Webinars will be run via Blackboard Collaborate 11, they are open to all and are free to attend.

Please use the information below to help prepare before participating in a webinar, and if you have any questions contact octel-tech@alt.ac.uk.

Detailed information about Blackboard Collaborate is available via the BC support portal.

Links to the weekly webinars will be available on the Course Materials page.

Frequently Asked Questions

BEFORE THE WEBINAR:

How do I test my access to the Blackboard Collaborate software?

Even if you are familiar with Blackboard Collaborate 11, it is important that you check in advance that your system and connection are capable of handling a session, and that you have the (small) Blackboard Collaborate client successfully installed. Do this from the support page on the Blackboard Collaborate web site.

Please check your audio setup in advance by logging into the test webinar session (which is live from now) and completing the Audio Setup Wizard which can be found via TOOLS > AUDIO > AUDIO SETUP WIZARD.

I don’t have a microphone – can I still take part in a webinar?

Yes – you don’t have to have a microphone to be able to take part in a webinar. To ask a question you will be able to raise your hand or write in the chat window and to agree or disagree with a comment you can use the happy/unhappy face icons or the tick/cross. These can all be found in the bottom left hand corner of the Blackboard Collaborate screen, below the list of participants.

DURING THE EVENT:

I am unable to attend a webinar – what should I do?

If you are unable to attend a webinar, don’t worry, we will record all webinars so you can always follow the session another day when you are free. Recordings will be available on the Course Materials page within 24 hours of the webinar taking place.

I can’t hear the speaker – what should I do?

If you can’t hear the speaker, you can turn up the speaker volume using the controls in the bottom left hand corner. If this does not work, try using the audio setup wizard. If you still can’t hear please post in the chat window and a moderator will help you.

My microphone isn’t working – what should I do?

If your microphone is very quiet or is not working, you can turn up the volume using the controls in the bottom left hand corner. If this does not work, try using the audio setup wizard. If you still can’t be heard please post in the chat window and a moderator will help you. Note that the maximum number of simultaneous speakers is often limited in a session, and you may need to wait until others have turned off their microphones before being able to speak.

How can I ask a question?

You can ask a question by typing in the chat window or raising your hand by clicking the hand icon in the bottom left hand corner. The speaker or moderator will then allow you to ask you question.

How can I chat to other participants?

If you want to chat to other participants without other participants seeing your message, you can select who receives your message using the ‘send to’ function below the chat window.

How can I chat to the moderators only?

You can send a message to the moderators of a session by selecting ‘moderators’ from the send to options below the chat box.

How can I agree/disagree with something?

To agree or disagree with something you can use the happy/unhappy face, the tick/cross or the clapping icons. These can all be found in the bottom left hand corner, below the list of participants and will flash next to your name when you click them.

I need to leave the webinar early – what should I do?

We will try to run webinars to time as we know people may be attending during their lunch break, but sometimes they may run over. If this happens and you need to leave a session due to another commitment, you can always listen to the last part on the session recording at a later date.

AFTER THE EVENT:

Where can I find a webinar recording?

Recordings of the webinars for each week will be available via the Course Materials page within 24 hours of the end of the session.